Information we collect
When you book an appointment or contact us, we collect the information you provide directly:
- Name and contact details (phone, email, address)
- Appliance details (brand, model, problem description)
- Service history with us (past repairs, scheduled visits)
- Payment information (processed via third-party processors, not stored by us)
How we use it
We use your information solely to:
- Schedule and perform requested service appointments
- Communicate about your appointments and repairs
- Honour warranty terms on past repairs
- Improve our service
What we don't do
- We do not sell your personal information
- We do not share your information with third parties for marketing
- We do not retain payment information ourselves
Third-party services
We use third-party services for specific functions (payment processing, email communication, booking, analytics). These services receive only the information needed to perform their function and are bound by their own privacy policies and contractual terms.
Data retention
We retain service records (contact info, repair history) for the warranty period plus a reasonable time after, so we can honour warranty claims and provide service continuity. After that, records are anonymised or deleted.
Your rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent to communications at any time
To exercise any of these rights, contact us via the email or phone number listed on the contact page.
Cookies and analytics
Our website uses minimal cookies for functional purposes (remembering preferences, providing the service). We may use privacy-respecting analytics to understand how the site is used in aggregate; we do not track individuals.
Changes to this policy
We may update this policy from time to time. Material changes will be posted here with an updated effective date.
Contact
Questions about this policy or our handling of your information: contact us via the email or phone number on the contact page.